Orders & Shipping
How long does it take to process my order?
Orders are typically processed within 1-3 business days. You’ll receive a confirmation email with tracking details once your order has shipped.
Do you offer international shipping?
Yes, we offer international shipping to selected countries. Shipping fees and delivery times vary based on the destination.
How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order through our carrier’s website.
What are the shipping costs?
Shipping costs depend on your location and the size of your order. Shipping fees will be calculated and displayed at checkout.
Returns & Exchanges
What is your return policy?
We offer a 30-day return policy for unused items in their original packaging. Please contact us at sales@atarahbaby.store to initiate a return.
Can I exchange an item?
Yes, we only accept exchanges for items that are defective or damaged. Please email us at sales@atarahbaby.store with your request, and we will assist you with the process.
How long does it take to process a return?
Once we receive and inspect your returned item, you will be notified via email. Approved refunds will be processed within 5-7 business days.
Are sale items eligible for returns?
Sale items are final and cannot be refunded. Only regular-priced items are eligible for returns.
Discounts
How can I apply a discount code?
At checkout, you’ll see an option to enter your discount code. Simply enter the code and click “Apply” to see your discount reflected in the total.
Can I use multiple discount codes on one order?
No, only one discount code can be applied per order.
Why isn’t my discount code working?
Please ensure the code is entered correctly and that it hasn’t expired. Some codes may have restrictions, such as minimum purchase requirements or exclusions on specific products.
Product Information
Are your products safe for newborns?
Yes, all AtarahBaby products are made with clean, non-toxic, and gentle ingredients suitable for newborns and sensitive skin.
Are your baby clothes made from organic materials?
Many of our baby clothes and accessories are made from organic cotton and other sustainably sourced materials. Check product details for specific information.
Do you test your products on animals?
No, we are proud to be a cruelty-free brand, and none of our products are tested on animals.
How do I care for the baby products like blankets and clothes?
We recommend machine washing in cold water with gentle detergent and air drying to maintain the quality and softness of our fabrics. Each product comes with specific care instructions.